Travel & Tourism: Quality Management And Customer Care

Travel & Tourism Quality Management and Customer Care

Whether travelling for business or leisure purposes, customers expect and demand a certain level of quality. Not to mention, the provision of flawless customer care from start to finish. Studies have shown that customers are generally willing to pay more for the same product or service, if doing so means being provided with better customer care. The travel sector is unique, in that clients spend extended periods of time under the care of the service provider. Suffice to say, more than enough time to scrutinise, pick fault and find cause for complaint. Unless both quality and service standards are therefore outstanding, customer satisfaction cannot and will not be achieved.

Discover the secret to providing travel products and services of the most outstanding quality, with the help of this exclusive tutorial. Explore the concept of quality management in the provision of travel services, along with what it means to provide true customer excellence at all times. Learn how quality and customer care management can influence the performance of the entire business.

Course Benefits

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS ( Learning Management System )
• Easy to understand quality e-learning study materials

Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

• Online course materials
• Question papers
• Additional Supporting Material
• Useful Links

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.

Travel & Tourism Quality Management and Customer Care

• Business managers looking to improve performance
• Confident , self motivated and passionate candidates
• Individuals looking to enhance their CVs

No prior knowledge is required to take this course.

*Note: This is an independent unit not a complete course so does not equalize to a course. This will give you 10 CPD points to add on your CV. At the end of the unit, you can claim CPD Accredited unit by paying £35 accreditation fee and postal charges (£9 for UK students, £15 for outside UK).

Currently there are no Q&As for this course. Be the first to ask a question.